Case studies
A portfolio of selected work across regulated, enterprise, and AI-enabled product environments.
Regulated SaaS / Public Safety
A regulated public-safety platform where features kept shipping but nothing moved forward. The root cause was a permission system that had never been properly designed. Every workflow disagreement traced back to it.
Focus: Role-based access control (RBAC) design, permission system mapping, structural diagnosis
Enterprise SaaS / Cloud Computing
Three user types with completely different jobs to do, sharing one interface that had never been designed around any of them. Assessed the product, mapped the permission layer, consolidated redundant features, established the design system, and rebuilt all three experiences. Eight months later, acquired by ServiceNow.
Focus: Persona-based product assessment, audit and gap analysis, design system, data visualization
Healthcare Technology / Clinical AI
AI was being built into radiology workflows at GE Healthcare, but the product had been designed around engineering assumptions rather than clinical reality. Rebuilt the worklist architecture around how radiologists and clinicians actually work.
Focus: AI-integrated clinical workflow design, role-based worklist, severity ranking
Consumer Goods / Enterprise
Hershey had employee research for their enterprise intranet but nobody to turn it into a product. Translated it into an information architecture grounded in employee mental models and a prototype that surfaced the decisions the client had not yet made.
Focus: From research to prototype, CMS content strategy, information architecture
I can walk you through the closest example and what changed.